VBell and its subsidiaries (collectively referred to as “VBell”) are committed to respecting and protecting your privacy. We deliver IT, BPO, and data-centric solutions across multiple regulated industries—including artificial intelligence (.ai), healthcare (.health), life sciences (.bio), clean energy (.green), and aerospace (.aero).

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1. Information We Collect:

We may collect and process the following categories of information:

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a. Automatically Collected Data

When you browse our website, we may collect non-personal information such as:

• Your IP address and general location (e.g., city, country)

• Browser type, operating system, and device identifiers

• Pages visited, time spent on site, and referral URLs

• Cookies and other tracking technologies (see Section 3)​

 

This data helps us improve performance, security, and user experience.

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b. Voluntarily Provided Information

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We collect personal data only when you choose to share it with us, such as:

• Submitting a contact form or support inquiry

• Requesting information, a demo, or a proposal

• Registering for events, webinars, or newsletters

• Applying for careers or internships

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Typical data may include your name, job title, email address, phone number, company name, or other relevant business context.

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2. How We Use Your Information:

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We use the collected information to:

• Respond to your inquiries or service requests

• Provide product or service information you requested

• Improve our website's performance and user experience

• Analyze usage trends to enhance content and platform delivery

• Deliver personalized communication (where consented)

• Fulfill legal, regulatory, or contractual obligations

 

We do not sell or lease your personal information to third parties.

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3. Cookies & Tracking Technologies

 

VBell uses cookies and tracking tools to:

• Improve user navigation and experience

• Analyze engagement with content and pages

• Maintain session security

• Store user preferences for faster access

 

You can manage your cookie preferences through your browser settings. Disabling cookies may limit some features or functionality.

We may also use third-party analytics platforms (like Google Analytics) for aggregated, anonymized site usage data.

 

4. Data Usage Across Industry Verticals

 

Given our operations in high-trust industries, we apply specialized privacy practices to align with regulatory expectations:

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• Artificial Intelligence (.ai): Data used in model training, inference pipelines, or AI service delivery is either anonymized, synthetic, or client-controlled. Personally identifiable information (PII) is never used in AI models unless explicitly consented and governed under secure, compliant frameworks.

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• Healthcare & Life Sciences (.health / .bio): We support clients subject to HIPAA, GDPR, and other global regulations. When handling sensitive healthcare data, we apply additional administrative and technical controls to ensure confidentiality, integrity, and auditability of protected health information (PHI) or research data.

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• Clean Energy (.green): Telemetry and smart grid data processed for clean energy clients are treated with appropriate safeguards for operational confidentiality and ESG reporting standards.

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• Aerospace (.aero): We do not handle ITAR-restricted technical data within offshore teams. All aerospace support services follow a segregated delivery model, with U.S. team oversight where applicable. Sensitive records such as MRO logs, UAV telemetry, and regulatory documentation are processed securely and tracked in compliance with international aviation standards.

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5. Data Sharing with Third Parties

 

VBell may share your information under limited, controlled circumstances:

• With vendors and service providers who assist in our operations (e.g., cloud hosting, CRM, analytics)

• With subcontractors working under NDAs and bound by contractual data protection clauses

• With legal or regulatory bodies when required to comply with applicable laws or valid court orders

• In connection with a business transaction, such as a merger, acquisition, or asset transfer—where allowed by law

 

All third parties must adhere to confidentiality, security, and data use agreements as part of our vendor compliance framework.

 

6. Data Retention

 

We retain personal information only for as long as necessary to fulfill the purpose for which it was collected, including legal, accounting, or compliance needs.

 

Where applicable, retention periods are defined based on:

• Regulatory obligations

• Contractual agreements

• Reasonable business needs

 

You can request deletion of your personal data at any time, subject to any applicable legal or contractual obligations.

 

7. Security Measures

 

VBell takes security seriously and implements safeguards to protect data, including:

• Role-based access controls and multi-factor authentication

• Data encryption at rest and in transit

• Regular vulnerability assessments and internal audits

• Employee confidentiality agreements and ongoing awareness training

• Secure software development and change management practices

Despite best efforts, no method of transmission or storage is 100% secure. We act swiftly in the event of a suspected data breach and notify affected parties as required.

 

8. International Data Transfers

 

VBell operates in the United States, India, and other regions. Data collected may be transferred to and processed in countries outside your own, including jurisdictions that may not have equivalent privacy protections.

Such transfers are governed by appropriate safeguards, including Standard Contractual Clauses (SCCs), vendor contracts, or other legal mechanisms that meet global data protection standards.

 

9. Your Rights & Choices

 

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you

• Request corrections or updates to inaccurate data

• Request deletion or restriction of your personal data

• Withdraw previously granted consent

• Opt out of marketing communications

• File a complaint with a data protection authority (where applicable)

 

To exercise these rights, please email us at legal@vbell.com. We may verify your identity before responding to your request.

 

10. External Links

 

Our websites may link to external or third-party websites. VBell is not responsible for the privacy policies or practices of those sites. We recommend reviewing their privacy statements before providing any personal data.

 

11. Policy Updates

 

We may revise this Privacy Policy from time to time to reflect changes in technology, laws, or our business practices. Updates will be posted on this page with a revised version.

Your continued use of the website after changes are posted constitutes your agreement to the updated terms.

 

12. Contact Us

 

For questions about this Privacy Policy or to make a data-related request, please contact:

📧 Email: legal @ vbell.com